Hello Coolstar team and the Chrultrabook community,
I am writing to seek urgent assistance with a license issue. I recently had to replace the storage drive on my HP Chromebook. As a result, my paid license for the Thunderbolt 4 and audio drivers is now considered invalid because it is tied to the old hardware.
I understand that a license reset is required in this situation, and I have been trying to resolve this through the official channels for a while now, as I urgently need my computer to be fully functional for my work.
So far, my attempts to get in touch have included:
- Sending an email to the official support address.
- Sending a follow-up email.
- Sending a private message to Coolstar on Patreon.
- Sending a direct message on Discord.
Unfortunately, I have not yet received a response through any of these channels.
Could a member of the Coolstar team please look into this for me? All I need is to have my old license deactivated so it can be re-issued for my new hardware.
I am ready to provide the full license key or any other transaction details via private message.
Thank you very much for your time and any help you can provide. It is greatly appreciated.