Please help me! "Licence does not mach discount criteria"

I have already purchased the driver but I get the following message when uploading the bin

“Licence does not mach discount criteria”

my user is gad3r

Please help me

Your device is not EOL, it does not qualify for a discount on the audio driver.

What can I do?

Buy the correct driver.

Could you please refund the cash balance, as this license was purchased by mistake.

I have already sent mail to but have not received a response.