HP Chromebox G2 | Kench | No audio | Please help

Hi there, I hope I am posting this in the right section. This is the first time I am using a Chromebox. I bought this refurbished Chromebox from Amazon India. It came with Windows 11 pre-installed. However, I am unable to get any audio output via HDMI/3.5 mm port. I can’t seem to find many resources on why this is the issue or how I can fix it. I have tried contacting the seller, but there’s no response.

Could someone please let me know what I need to do to fix this issue? I also tried installing fresh copy of Windows from bootable USB, but Windows says it’s not possible to install Windows on this device.

Any advice and help are appreciated. Thanks.

Screenshot 2024-01-28 223017

Can you provide your boardname?

Restart your Chromebox, press ESC when you see the boot logo and upload a photo of it. Your boardname should be there.

1 Like

Sounds like a KENCH board (KabyLake)

you’ll need CoolStar’s SST AVS drivers (which cost $10)

Hi, I setup the audio drivers following all the necessary steps from the page including all necessary drivers, etc. The 3.5mm port is working. However, I have an issue with no audio over HDMI connection. CoolStar on discord said it should output audio signal via HDMI as well but no further respones.
Screenshot 2024-01-29 124437

There’s no audio via HDMI…

It’s Kench. HP ChromeBox G2.

Screenshot 2024-01-29 124607

Link to our conversation on #Windows