Mentioned device gets only in recovery mode and displays message:
”Chrome OS is missing or damaged.
Please remove all connected devices and start recovery”
It is listed at HP Chromebook x360 11 G1 EE as CR50 (SuzyQ, battery)
Ctrd+D does not work. Nothing happens. No login prompt.
Tried Ctrl-T, Ctrl-Alt-Arrow (F2) … Nothing.
I got it second hand so I am not sure is it “enrolled”. I don’t see any other messages.
I have disconnected the battery, but behavior is the same. Do I need SuzyQ cable?
I want UEFI boot and Linux only.
Thanks in advance for any suggestions.
BTW, it used to boot into this under battery but it sat for a long time and did not react to any key combination even after full night on a charger so I decided to remove the battery.
Looking at this post Hp Chromebook x360 won’t go into recovery mode (Dragonair) - #8 by MrChromebox
maybe my steps are not entirely correct.
@MrChromebox Any suggestion? What else could I try?
press tab and see if it gives you a recovery reason.
Booting to recovery mode requires a working battery connected.
when you see that msg, you need to explicitly boot recovery mode (ESC+Refresh+power) and use a recovery USB when prompted.
Thanks for the TAB suggestion.
HWID: SNAPPY E2Q-A7C-J2L-K74-A50
recovery_reason: 0x01 / 0x01 Recovery requested from legacy utility
vbsd.flags: 0x00033cc00
NvMu.raw: 60 10 00 00 00 02 01 00 00 00 10 00 00 00 f5
dev_boot_usb: 0
dev_boot_legacy: 0
dev_default_boot: 0 chrome
dev_boot_signed_only: 0
dev_boot_fastboot_full_cap: 0
kmr: fwver=0x00010001 kernver=0x00010001
gbb.flags: 0x00000000
gbb.rootkey: a3343405a7a6bb773e90634421c00803930f5f49
gbb.recovery_key: 07e52a53c2e3a8a21c80413fe8556e380ff8a31
read-only firmware id: Google_Snappy.9042.110.0
active firmware id: Google_Snappy.9042.110.0
TPM state: v=1 failed tries=0 max_tries=200
I have to reconnect the battery and check does it work. Maybe I’ll need a new one.
Whatever I tried, i was not able to turn it on.
I have plugged the battery back.
When I connect the charger, LED turns on for 10-11 sec, turns off for 2-3 and then repeats the cycle.
Does that tell us anything about the state of a battery?
OMG! This worked. I get prompted for recovery USB.
It “finished” and said it will start automatically after USB removal but I only have black screen.
I can reboot to recovery mode every time.
Not able to boot normally.
I am back to 10-11 to 1-2 charging cycle.
ChatGPT thinks I need a new battery. 
Your LED behavior:
Amber ON for 11–12 seconds → OFF for 2–3 seconds → repeats
This pattern means:
The charger IS working,
the mainboard IS accepting power,
but the battery is NOT taking or holding charge.
This pattern is a classic sign of deep-discharged or failing battery on Chromebooks (including SNAPPY).
I’d suggest getting a recovery image for your board, flashing it onto a USB or SD Card, and then use that USB to proceed with recovery, but after looking through the history of this topic, I am unsure if that would help.
Thanks! I already did that. I am waiting for the new battery. We’ll see how it goes.
New battery in. ChromeOS booted, even managed to update.
Charging normally.
I’ll try to put Linux later, but I suppose it should be all well now.
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