**[HELP] Bluetooth Not Working After Reinstalling Windows 10 on Asus Chromebox (i7-5500U)**

Support Windows Support
1

Hey everyone,

I’m in desperate need of help here.

I have an Asus Chromebox that originally ran ChromeOS. I had previously installed Windows 10 on it and everything worked fine, including Bluetooth. But recently, I decided to do a fresh reinstall of Windows 10 — and now Bluetooth is completely broken.

Problem:

  • After reinstalling Windows 10, Bluetooth doesn’t show up at all.
  • In Device Manager, it shows an “Unknown device” (likely the Bluetooth adapter).
  • When I try to install a Bluetooth driver manually or via Windows Update, it throws an error like:

“The software package cannot be installed on your system.”

  • I’ve tried downloading Intel Bluetooth drivers (since the CPU is i7-5500U, likely paired with Intel wireless hardware), but no luck.
  • No Bluetooth toggle in Settings.

Specs:

  • Asus Chromebox (originally running ChromeOS)
  • Intel i7-5500U
  • 16GB RAM
  • Running Windows 10 Pro 64-bit

What I’ve Tried:

  • Windows Update (no help)
  • Intel Driver Assistant (Bluetooth fails to install)
  • Manual driver install from Asus and Intel websites
  • Toggling Bluetooth support in BIOS (can’t find it)
  • Rechecking firmware (don’t remember what firmware I flashed when I installed Windows originally)

Questions:

  • Does anyone know the exact Bluetooth module used in this Chromebox?
  • Is it possible I’m missing a chipset/firmware update that’s required before Bluetooth works?
  • Any recommended workaround or driver package that might force it to work?

Please help! I really need Bluetooth back and I’m stuck.

2

hola, a mi me paso igual en mi asus y yo lo solucione con esto (te pongo el enlace en tu idioma) es una herramienta oficial de intel que analiza tu pc y te instala los controladores faltantes
https://www.intel.com/content/www/us/en/support.html

3

assuming an unknown device in DM is the BT module is a bad one. Check it and verify, otherwise you are wasting time.

How can you do that? Several ways:

  • switch DM view to connection view, and verify it’s connected to the USB host controller
  • look at the HWID under details tab, verify it starts with USB and look up the vendor ID/device ID
  • use an app like USBTreeView to see all of the attached USB devices and their status

The CN62 uses an Intel 7265 mini-PCI WiFi module which has integrated BT USB support. It uses the standard Intel BT drivers available via intel.com, WU, or any driver installer app.

what did you “Check” exactly? What firmware version/date are you running, as listed in the UEFI settings menu?

unlikely, assuming you followed the instructions on coolstar.org and installed all the linked drivers there