CoolStar Audio Driver Not Working on Windows – No Sound from Speakers or 3.5mm Jack

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1

Hey everyone,

I’m running Windows on my HP Elitebook C1030 Chromebook (converted to Windows) and have been using the CoolStar SOF Audio (WDM) driver for sound. Everything was working fine, but today, out of nowhere, I lost all audio output from the built-in speakers and 3.5mm headphone jack.

Here’s what I’ve tried so far:
:white_check_mark: Checking if the driver is still installed – it’s visible in Device Manager
:white_check_mark: Restarting the laptop multiple times
:white_check_mark: Testing Bluetooth audio – works fine
:white_check_mark: Checking Windows sound settings – the device is selected correctly
:white_check_mark: Updating/reinstalling the driver – no change

Unfortunately, I can’t check Discord for solutions because I haven’t been able to log into my account for over a year now. So, I’m hoping someone here can help!

I’m wondering if anyone else has experienced this issue and if there’s a way to fix it. Do I need to reflash the driver, or is there another workaround? Any help would be greatly appreciated!

Thanks in advance! :pray:

2

bro you need to activate your license maybe other come to discord for further help

3

I already activated my license as you see here

Screenshot 2025-02-06 123116
Screenshot 2025-02-06 1231161349×978 68.7 KB

1 Like
5

Hello Loi. Did you solve your problem? I have the same issue and I’ve been trying to fix it for 3 days.

6

I tried to contact Coolstar team, but no reply. I’m kind stuck and have no idea on what to do next. Are you in Discord channel?

7

yes! im in discord but Coolstar and the team no reply! I dont know what else to do.
Terrible service despite being paid!!!