Chromebook is bricked with Missing or Damaged

jb1277976 · December 10, 2025, 4:12pm

Hi,

I’m BurntToast on discord and i’ve been having issues trying to get myChromebook back up and running..

I had mrchromebox on there no complaints been using Linux/windows everything off and on.. Started using my pixel again and wanted my Chromebook back to Chromeos.. Followed the guide to restore stock firmware.. Rebooted and now its at missing and damaged please remove all devices etc..

I’ve tried to create a recovery image to restore.. it restores perfectly but goes back to that screen. I’ve tried to power cycle 20-25 times that fails.. i’ve tried different USB drives an ports..

Any help is appreciated..

MrChromebox · December 10, 2025, 4:16pm

press tab and take a pic / report the reason for recovery mode.

jb1277976 · December 11, 2025, 6:08pm

Hello,

Thanks for the reply.. I wanted to go back to ChromeOS after having Linux on for about a year or so.. so I didn’t have the firmware backup from mrchromebox so I did the whole chromes firmware restore from the options in the Chromebox menu.. it rebooted to ChromeOS but now its saying missing or Damaged..

Attached is a screenshot

Thanks

P.S i’ve tried different USB drivers and USB ports.. Tried recovery on Linux the bin it self holding the power button and power cycling about 20-25 times.. The recovery goes through it just boots back to missing and damaged..

Any ideas or fixes would be appreciated.. I have brunch on 3 laptops right now and its getting me by but I would like the original Chromebook to have ChromeOS.

MrChromebox · December 11, 2025, 6:27pm

ok, why? none of those things would address the TPM NVRAM issue reported by recovery

jb1277976 · December 11, 2025, 6:41pm

I had put on ChromeOS flex then did brunch before I restored the firmware with the mrchromebox utility that’s all I can remember.. I’ve flashed many os’s on this Chromebook and all have worked perfect..

IT’s weird I’m getting the tpm nvram error. been trying to research it for the last couple of days

MrChromebox · December 11, 2025, 6:54pm

@WeirdTreeThing has run into this IIRC

jb1277976 · December 11, 2025, 6:59pm

Hi,

Yea I think he said there was no fix for this.. I asked if there was other ways other then a suzyq or a external device he said yes but he couldn’t mention it on the discord server.. Would be nice to have this Chromebook up and running

Thanks for everything

jb1277976 · December 12, 2025, 1:29am

I purchased a suzyq from ebay should be here on the 17th.. should be up and running soon

WeirdTreeThing · December 12, 2025, 3:20am

The only way to fix this error is to flash full rom and run some commands manually or use a factory shim.

jb1277976 · December 13, 2025, 1:52am

Thanks..

Getting my suzyQ from eBay Monday. Should be up and running soon.

Gonna put brunch on it.

jb1277976 · December 14, 2025, 10:09am

Hi @MrChromebox and @WeirdTreeThing

I got my suzyQ but having issues getting the full rom to download. Im at this part

If you were flashing the UEFI firmware when things went sideways, then that’s the easiest way to proceed. You can download the UEFI firmware for your device by examining the sources.sh file from the Firmware Utility Script GitHub repo. Simply concatenate the device-specific filename to the Full ROM base path:

in scripts/sources.sh at main · MrChromebox/scripts · GitHub i don’t see dragonair I see a lot of other ones.

Any ideas on next step ?

I tried to download a shellaball generic image but i need th hwid which i don’t have.

I also got an error when it was extracting the image

# bash crosfirmware.sh dragonair

Downloading recovery image inventory…

Processing board dragonair

Downloading recovery image

% Total % Received % Xferd Average Speed Time Time Time Current

Dload Upload Total Spent Left Speed

100 1811M 100 1811M 0 0 2730k 0 0:11:19 0:11:19 --:–:-- 2465k

Decompressing recovery image

Extracting ROOT-A partition

(Extracting via parted failed; falling back to fdisk)

crosfirmware.sh: line 72: * : syntax error: operand expected (error token is "* ")

Any ideas ?

Will start tomorrow

Thanks

jb1277976 · December 14, 2025, 6:19pm

Everything is up and running thanks to @WeirdTreeThing helping on discord..

Basically the rom i needed was dratini since there is no direct dragonair.. Followed the reset of @MrChromebox guide for unbricking and huston we got a live one.

My chromebook is up and running

Thanks everyone

MrChromebox · December 14, 2025, 7:04pm

the instructions on my site tell you how to determine the correct image name, it’s directly below the section you quoted

jb1277976 · December 14, 2025, 9:05pm

Yep.

github.com/MrChromebox/scripts

device-db.sh

main

#!/bin/bash
#
#  Device Database
# Format: [HWID]="deviceDescription|CPU|device override|flags|"
# Flags: isCbox, hasLAN, kbl_rwl18, adl_fixed_rwl, noUEFI
#

# Declare the device database
declare -gA DEVICE_DB

# Populate the database
DEVICE_DB=(
	# SNB devices (EOL) - Intel SandyBridge
	["BUTTERFLY*"]="HP Pavilion Chromebook 14|SNB|||"
	["LUMPY*"]="Samsung Chromebook Series 5 550|SNB|||"
	["PARROT*"]="Acer C7/C710 Chromebook|SNB|||"
	["STUMPY*"]="Samsung Chromebox Series 3|SNB||isCbox,hasLAN|"

	# IVB devices (EOL) - Intel IvyBridge
	["LINK*"]="Google Chromebook Pixel (2013)|IVB|||"

This file has been truncated. show original

["DRAGONAIR*"]="HP Chromebook x360 14c|CML|dratini||"

Thanks again