System Details
- Device: Acer cb 715 (Bard)
- OS: Windows 10
- Firmware Type: UEFI Full ROM
- Firmware Version: Latest MrChromebox UEFI
- Internal storage type: NVMe
Summary of the Issue
“I received an email stating I have an unused audio license, but it is not appearing on my license dashboard. I need help to get the license file for my device. My registered email is [email protected].”
Steps to Reproduce
-
Logged into CoolStar license dashboard.
-
Checked for unused licenses for Acer 715 (Bard).
-
The dashboard shows no licenses, despite receiving an email notification.
Expected Behavior
The unused license should be visible and available for download on the dashboard.
