Acer Spin 713 (VOXTEL) issues

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1

Hi! I successfully installed Windows 11 on Acer Spin 713 and have the following issues:

  1. The touchpad is not working even after installing the driver provided.

  2. Touchscreen not working. Are there any additional drivers that need to be installed?

  3. Audio is not working after successfully registering and installing the CoolStar SOF Audio driver.

Any suggestions are appreciated!

Thanks!

2

This sounds like you’re missing dptf drivers, try running windows update and re-installing not working drivers.

You’re using full-rom, correct?

3

I have same issue anyone have missing drivers?

4

Run windows update and install optional updates, and run coolstars script linked in her windows install guide.

5

This did not work for me. I’m ASUS CX5501. I do notice when I run the Powershell -ExecutionPolicy bypass -file .\Downloads\autoinstall-intel.ps1 it just won’t run or errors

6

Figuring out why it won’t run is your first step

7

Ran windows update and optional updates installed. Missing touchpad drivers and touch screen drivers. I installed touchpad from coolstar.org didnt work.

screenshot touchpad
screenshot touchpad1739Ă—1275 275 KB

8

use Snappy Driver Installer Origin to install the missing drivers

9

Putting this here for others who encounter the same issue as well. I was unable to get the touchpad and touchscreen to work until I did this. Go to control panel and uninstall anything that says “CoolStar (crostouchpad)”. There should be like 4 or 5 of these. After that I needed to install the newest version of powershell for some reason which is “Powershell 7” from Windows. It is very important that you visually see that the chipset drivers are being installed. I believe this is a vital step. Instead of trying to find the file in the downloads folder create a new folder in C:/ and name it “Test” or whatever you want and copy the ps1 file into there. Right click the ps1 file and “copy as path” then enter that into the powershell. “Powershell -ExecutionPolicy bypass -file C:\Test\autoinstall-intel.ps1” as an example. If you don’t visually see the process download what is needed then it didn’t work. After doing this I was able to go back and download the touchpad driver from the website (after deleting them as said above) and it worked. Maybe this will help someone later. I am a year into my IT profession and am learning as I go. Hope this helps somebody! Best of luck! :slight_smile:

10

I replied to ethanthesleepyone on this issue. Try following that the best you can. I had to uninstall the drivers from control panel and make sure that the chipset drivers were actually installed. It wasn’t working for me in the downloads folder so I moved it and created a new folder in C:/ called Test so C:/Test. I left the file path in that reply as well. You need to visually see that it is actually installing the chipset drivers. It stays up for a good 20 seconds and opens another prompt. You will know when it is installing. After uninstalling the drivers from programs and features and making sure that the chipset driver actually installed, you can go back and install the touchpad driver from the site. Let me know if this helps! Throwing it out there.

11

Thanks MrChromebox Snappy Driver installer worked. My touchpad and my touch screen now works.

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