Osiris (Acer 516 GE) - SST AVS Wrong Buy Refund + Patreon $20 Credit Not Redeeming

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1

System Details

  • Device: [ChromeOS board name]
  • OS: [Windows version]
  • Firmware Type: [UEFI Full ROM only]
  • Firmware Version: [As reported by the script]
  • Internal storage type: [SATA, NVMe, eMMC, UFS] (if applicable)

Summary of the Issue

[Briefly describe what is happening]

Steps to Reproduce

  1. Wrong purchase: Bought SST AVS ($10, 2/13) but need SOF Intel for Osiris. Please refund/cancel for SOF/USB4 credit.

  2. Patreon $20 bundle (Intel SOF + USB4) paid & cancelled (until 3/13), but License Manager “Redeemed $0 (Found $20)” stuck 30min+.

  3. image
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Expected Behavior

[What should have happened?]

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@coolstarorg bump!

Osiris (Acer 516 GE):

  • SST AVS wrong buy ($10) - Release? Refund for USB4.
  • Patreon $20 bundle cancelled, Redeem “Found $20” but Store $0 (1hr+).

Screenshots attached.
Need USB4 for Unknown Device.

Thanks!

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coolstar does not provide support here, use the email in the driver portal to contact them.