Help with windows 10

I have a chromebox cn65 that i bought and it already had mr.chromebox on it and i want to update it to fix some issues like the usb ports not powering back on from resets and the audio not sending out (usbc to hdmi works) and i have been on a virtual adventure and have yet to find what i am looking for because i installed windows 10 on it and well the chromebox 3 is upsetting me more and more as it were.